For trainers and assessors
How to use CAQA Department of Community Programs with your students, what is included, and the mapping to the Public Sector Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Public Sector Training Package, release 4.0, developed by Public Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Assess two Community Connect grant applications Grants and Programs Branch | Intermediate | PSPGEN105 Gather and analyse informationPSPGEN111 Apply government processesPSPETH006 Uphold the values and principles of public servicePSPGEN137 Handle workplace informationPSPLEG005 Comply with legislation in the public sector | PSP40122 Certificate IV in GovernmentPSP30122 Certificate III in Government |
| Draft a briefing note on grants budget options Policy and Strategy Branch | Advanced | PSPPCY017 Provide policy advicePSPGEN143 Prepare high-level written communicationPSPGEN106 Conduct research and analysisPSPGEN149 Develop and use political nousPSPGEN142 Refine complex workplace documents | PSP50122 Diploma of GovernmentPSP60122 Advanced Diploma of Government |
| Plan and run a limited tender for interpreting services Procurement and Contract Management Branch | Advanced | PSPPCM004 Plan procurementPSPPCM005 Develop and distribute requests for offersPSPPCM010 Manage procurement riskPSPPCM013 Make procurement decisionsPSPGEN113 Exercise delegations | PSP40616 Certificate IV in Procurement and ContractingPSP50616 Diploma of Procurement and Contracting |
| Inspect a funded youth service and assess compliance Regulation and Compliance Branch | Intermediate | PSPREG032 Undertake routine inspections and monitoringPSPREG034 Assess compliancePSPREG036 Act on non-compliancePSPREG039 Gather information through interviewsPSPLEG005 Comply with legislation in the public sector | PSP40122 Certificate IV in GovernmentPSP40416 Certificate IV in Government Investigations |
| Acknowledge and resolve a complaint about a grant delay Community Engagement and Client Services Branch | Entry | PSPGEN088 Deliver a service to clientsPSPGEN096 Use workplace communication strategiesPSPGEN144 Work in a public sector environmentPSPGEN098 Deal with conflictPSPETH006 Uphold the values and principles of public service | PSP30122 Certificate III in GovernmentPSP20122 Certificate II in Government |
| Register correspondence and prepare a freedom of information file Corporate Services Branch | Entry | PSPGEN137 Handle workplace informationPSPGEN138 Organise workplace informationPSPSEC024 Handle sensitive informationPSPGEN144 Work in a public sector environmentPSPLEG005 Comply with legislation in the public sector | PSP20122 Certificate II in GovernmentPSP30122 Certificate III in Government |
| Conduct a fraud risk assessment of the grants acquittal process Corporate Services Branch | Advanced | PSPFRU005 Conduct fraud risk assessmentsPSPFRU007 Implement fraud control activitiesPSPGEN134 Coordinate risk managementPSPFRU013 Anticipate and detect possible fraud activityPSPGEN143 Prepare high-level written communication | PSP50716 Diploma of Fraud ControlPSP50122 Diploma of Government |
| Review contract performance and recommend a variation Procurement and Contract Management Branch | Intermediate | PSPPCM007 Manage contractsPSPPCM008 Manage contract performancePSPGEN099 Undertake negotiationsPSPGEN113 Exercise delegationsPSPGEN105 Gather and analyse information | PSP40616 Certificate IV in Procurement and ContractingPSP40122 Certificate IV in Government |
All 28 current qualifications in PSP
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| PSP20122 | Certificate II in Government | Certificate II | Featured here |
| PSP20218 | Certificate II in Auslan | Certificate II | Adaptable |
| PSP30122 | Certificate III in Government | Certificate III | Featured here |
| PSP30218 | Certificate III in Auslan | Certificate III | Adaptable |
| PSP40122 | Certificate IV in Government | Certificate IV | Featured here |
| PSP40216 | Certificate IV in Court Operations | Certificate IV | Adaptable |
| PSP40316 | Certificate IV in Government Security | Certificate IV | Featured here |
| PSP40416 | Certificate IV in Government Investigations | Certificate IV | Featured here |
| PSP40522 | Certificate IV in Trade Measurement | Certificate IV | Adaptable |
| PSP40616 | Certificate IV in Procurement and Contracting | Certificate IV | Featured here |
| PSP40716 | Certificate IV in Heavy Vehicle Road Compliance | Certificate IV | Adaptable |
| PSP40818 | Certificate IV in Auslan | Certificate IV | Adaptable |
| PSP40818 | Certificate IV in Auslan | Certificate IV | Adaptable |
| PSP50122 | Diploma of Government | Diploma | Featured here |
| PSP50216 | Diploma of Court Operations | Diploma | Adaptable |
| PSP50316 | Diploma of Government Security | Diploma | Adaptable |
| PSP50416 | Diploma of Government Investigations | Diploma | Featured here |
| PSP50522 | Diploma of Trade Measurement | Diploma | Adaptable |
| PSP50616 | Diploma of Procurement and Contracting | Diploma | Featured here |
| PSP50716 | Diploma of Fraud Control | Diploma | Featured here |
| PSP50822 | Diploma of Translating | Diploma | Adaptable |
| PSP50922 | Diploma of Interpreting | Diploma | Adaptable |
| PSP51018 | Diploma of Auslan | Diploma | Adaptable |
| PSP60122 | Advanced Diploma of Government | Advanced Diploma | Featured here |
| PSP60616 | Advanced Diploma of Procurement and Contracting | Advanced Diploma | Featured here |
| PSP60822 | Advanced Diploma of Translating | Advanced Diploma | Adaptable |
| PSP60922 | Advanced Diploma of Interpreting | Advanced Diploma | Adaptable |
| PSP80116 | Graduate Certificate in Strategic Procurement | Graduate Certificate | Adaptable |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do trainers use the Department of Community Programs in a course?
Choose a scenario that matches the unit or qualification, give students the role and the inbox message and let them work through the policies, procedures, forms and registers as a public servant would. Each scenario page lists the units, the deliverables and assessor notes.
How do students sign in?
Students open the site, choose the Simulated Workplace login and enter the class code from their trainer. Everything a student records in the registers and tracker is kept under their own name for the assessor to review.
Where are the records students create kept?
Every entry a student creates or updates in the grants register, correspondence tracker, contracts register, compliance register or risk register is stored against their login. Assessors can view, export or print a student's records from the assessor dashboard.
Can I reset the department between classes?
Yes. The assessor dashboard has a reset control that restores every system to the seed records shown on this site and clears student entries, while keeping the documents, people and scenarios unchanged.
Can I adapt the department to my state or territory?
Trainers can rename the laws and integrity bodies, edit the delegations register and adjust programs, people and notices in the assessor dashboard. Edits are kept separate from the CAQA baseline so a reset can restore the original at any time.
Are the qualifications and unit codes current?
The units and qualifications on each scenario are taken from the current release of the Public Sector Training Package on training.gov.au at the time the site was built. Check training.gov.au before enrolling students and map your own assessment tools to the elements and performance criteria.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.