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Simulated workplace
Scenario · Procurement and Contract Management Branch

Review contract performance and recommend a variation

You are a Contract Management Officer in the Procurement and Contract Management Branch.

Intermediate3 to 4 hours7 tasks
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The situation

What has happened

The Goulburn Valley Neighbourhood Houses Network holds service agreement CON-26-0071 for coordination across five neighbourhood houses, worth $1.26 million to June 2028. Its chief executive has written, reference EC-26-0304, asking to vary the milestones because two houses lost their coordinators. The provider also has an open compliance case with a remediation plan on record keeping due on 30 September, and a Community Connect application under assessment for a shared volunteer coordinator. Nikhil Bhattacharya wants a performance report against the agreed measures, a recommendation on the variation with the correct delegate identified, and a reply drafted within the ten business day timeframe.

Your brief. Review the provider's performance against the service agreement measures, take account of the open compliance case, assess the variation request and its effect on value and risk, identify the delegate from the delegations register, prepare a contract performance report and a variation recommendation and draft the reply for signature.
Read the work request in your inbox
Tasks

Deliverables

  • Contract performance report with evidence against each measure
  • Variation recommendation with conditions and delegate identified
  • Draft reply for signature
  • Updated tracker entry EC-26-0304 and register entry CON-26-0071

Documents to use

Systems to use

Contracts and Procurement Register

Lists every procurement and contract with supplier, value, market approach, delegate, contract manager, term and performance status.

Ministerial and Correspondence Tracker

Registers ministerial briefs, correspondence, complaints, freedom of information requests and public enquiries with due dates, owners and clearance status.

Compliance and Investigations Register

Tracks inspections, complaints about providers, incident reports and investigations with risk rating, officer and compliance action.

For trainers and assessors

Units of competency

Current on training.gov.au for the Public Sector Training Package as at 10 September 2026.

PSPPCM007Manage contracts
PSPPCM008Manage contract performance
PSPGEN099Undertake negotiations
PSPGEN113Exercise delegations
PSPGEN105Gather and analyse information

Qualifications

PSP40616Certificate IV in Procurement and Contracting
PSP40122Certificate IV in Government
Assessor notes

What to look for

Evidence guide

The performance report should compare evidence with each agreed measure rather than restate the provider's letter. The recommendation should connect the variation to the open compliance case with proportionate conditions, identify the correct delegate and note that a change in value changes the delegate. The reply must be courteous, clear about what is and is not agreed, and within the timeframe. Register and tracker updates should be complete.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.